Effective Date: 2026 April 02

Welcome to Xamit. This Return & Refund Policy explains how refunds, cancellations, and payment disputes are handled for the Xamit MCQ learning platform.

By purchasing or subscribing to Xamit, you agree to this policy.

1. Digital Service Nature

Xamit provides access to digital educational content, including MCQs, quizzes, practice exams, learning materials, and related services.

Because our products are delivered digitally and become accessible immediately after purchase, returns are generally limited.

2. Refund Eligibility

You may request a refund under the following conditions:

Eligible Situations

Refunds may be approved if:

• You were charged multiple times for the same purchase
• A technical issue prevented access to purchased content and our support team could not resolve it within a reasonable time
• An unauthorized transaction was made using your payment method
• You accidentally purchased the wrong subscription plan and contact us promptly

3. Non-Refundable Situations

Refunds are generally not provided for:

• Change of mind after purchase
• Partial use of subscription periods
• Failure to pass exams or achieve expected results
• Inactivity or unused accounts
• Temporary internet/device issues on the user’s side
• Violations of our Terms of Service leading to account suspension

4. Subscription Cancellation

If Xamit offers subscriptions:

• You may cancel your subscription at any time
• Cancellation prevents future billing
• Access remains active until the current billing period ends
• No partial refunds are provided for unused subscription time unless required by law

5. Refund Request Process

To request a refund, contact our support team with:

• Your full name
• Registered email address
• Payment receipt or transaction ID
• Reason for the request

Please submit requests within 7 days of the purchase date.

6. Processing Time

Approved refunds are typically processed within 5–14 business days, depending on your payment provider or bank.

7. Payment Disputes

Before initiating a chargeback or payment dispute with your bank or payment provider, please contact Xamit support so we can attempt to resolve the issue quickly.

Fraudulent or abusive refund requests may result in account restrictions.

8. Changes to This Policy

Xamit may update this Return & Refund Policy from time to time. Updated versions will be posted on this page with a revised effective date.

9. Contact Us

Email: support@xamit.lk Phone : +94 705 554433